Privacy Policy

Last updated: October 2024

Hollow-mongoose ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hollow-mongoose.com or engage with our services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data

When you contact us through our website or engage our services, we may collect:

• Name and job title
• Email address
• Organisation name
• Message content and service preferences
• Any other information you choose to provide

Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website address

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To send you information about our services that may interest you
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent misuse

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, which you may withdraw at any time
• Performance of a contract or to take steps at your request before entering into a contract
• Compliance with legal obligations
• Our legitimate interests, provided these do not override your rights

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For enquiries that do not result in a client engagement, we typically retain data for 24 months. Client data is retained for the duration of the engagement plus seven years for legal and accounting purposes.

Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist with website hosting and analytics
• Professional advisors such as accountants and legal counsel
• Regulatory authorities when required by law

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict processing of your personal data
• Object to processing of your personal data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Hollow-mongoose
42 George Street
Edinburgh EH2 2LR
United Kingdom
[email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.